Haidar Web Services Ltd, trading as Level Up Tuition Centre, is the data controller for the personal data described here. We are registered in England and Wales under company number 17327578, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are registered with the Information Commissioner's Office under reference ZC209253.
For anything about your data, contact hello@leveluptuition.uk.
Stage one — when you enquire.
| Data | Why | Lawful basis |
|---|---|---|
| Parent/carer name, email, mobile | To reply to your enquiry, confirm a place, and contact you about sessions | Legitimate interests (responding to an enquiry you made); once enrolled, performance of a contract |
| Child's year group and subjects | To place your child in the right class and check we have capacity | Legitimate interests, then contract |
| Child's first name and school (optional) | So we can talk about your child by name, and so we can see what they are covering in class and line our teaching up with it | Legitimate interests — both fields are optional and you can leave them blank |
| Anything you type in the free-text box | To answer what you asked | Legitimate interests |
| Marketing preference | To send revision tips and centre news, only if you tick the box | Consent — withdrawable at any time |
| Payment records | To take fees and keep lawful accounting records | Contract, and legal obligation |
| Attendance records (enrolled pupils) | To run sessions and tell you how your child is getting on | Contract |
Stage two — when your child enrols. None of this is collected through the website. We ask for it on an enrolment form once a place is confirmed.
| Data | Why | Lawful basis |
|---|---|---|
| Child's full name and date of birth | To register your child, take a register, and know who is on site | Contract |
| Emergency contact names and numbers | So we can reach someone quickly if your child is unwell or hurt | Contract; vital interests in an emergency |
| Medical information — allergies, asthma, epilepsy, medication, and any condition we need to know about | To keep your child safe, respond correctly in an emergency, and brief the teacher who is with them | Special category data. We rely on your explicit consent (Article 9(2)(a)), and on vital interests (Article 9(2)(c)) if we ever have to act in an emergency and cannot ask you first |
| Additional needs / SEND information you choose to share | So teaching can be adapted for your child | Explicit consent — you decide how much to tell us |
| Collection arrangements — who may collect your child | Safeguarding: we do not release a child to someone not on the list | Contract; legal obligation |
Where we rely on legitimate interests, our interest is running a tuition centre and responding to people who contact us. We have considered your rights and we think you would reasonably expect us to use your details this way. You can object at any time — see section 8.
Where we rely on explicit consent for health or additional-needs information, you can withdraw it at any time. If you do, we may have to tell you that we can no longer safely teach your child without it — we would rather have that conversation than teach a child whose epilepsy we do not know about.
The website enquiry form is for parents and carers, not children, and it deliberately asks for very little about the child — year group and subjects, with first name and school optional.
We do need that information. A teacher who does not know a child carries an inhaler, or has a nut allergy, or may have a seizure, cannot keep them safe. Please tell us everything relevant on the enrolment form.
Medical and additional-needs information is shared only with the staff teaching your child and anyone responding to an emergency. It is not used for any other purpose.
We use a small number of service providers who process data on our behalf under contract. They may only use it to provide their service to us.
hello@leveluptuition.uk). Data is held in Zoho's EU data centre.We will also disclose information where we are legally required to, or where we have a safeguarding duty to share a concern with the police, children's social care or a school.
We do not sell your data, and we do not share it with advertisers or data brokers.
Our providers may store data outside the UK. Where they do, transfers are protected by UK adequacy regulations or the International Data Transfer Agreement / Addendum. We will tell you more on request.
You have the right to ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on consent, you can withdraw it at any time — every marketing email has an unsubscribe link.
Ask us at hello@leveluptuition.uk. We will respond within one month. There is no charge.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.
This website sets no cookies of its own, uses no analytics, and does not track you across other sites. If that changes we will update this policy and ask for your consent where the law requires it.
If you click through to pay, Stripe will set its own cookies on its own pages. That is covered by Stripe's privacy policy.
Access to enquiry and pupil data is limited to staff who need it. Online accounts are protected by multi-factor authentication. Payment card data never reaches our systems.
Enrolment records — including medical information — are held on paper in a locked cabinet at the centre. They are not emailed, not stored on a laptop, and not taken off site except in a register folder that goes to the session so that the teacher with your child knows what they need to know.
If we change this policy we will update the version and date at the top. Where a change materially affects how we use your data, we will tell you directly.